Cancellation policy:

– Please make full payment before at least 03 days to confirm the booking
– Full refund if cancellation is received 2 days before departure.
– No refund if cancellation is received 14 hours before departure
– Possibility of amending tours 2 days before departure if available or change the departure date without extra costs.
– Cancellation is only confirmed by email or WhatsApp.

Policies for all tours:

– Phong Nha Journey will not give any refund if the customers want to return during the tours.
– For safety, our tour guide has the right to change the itinerary.
– If the tour has to be cancelled due to bad weather, we will inform customers as soon as possible with alternative options:
+ We can offer another tour which is not affected by weather conditions (please note that the alternative tour cost can be lower or higher)
+ We can change the departure date without extra fee